Seasonal Fulfillment and Receiving Support Associate, Deerbrook Mall
About The Position
As a Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick, pack, and retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor running efficiently. The role also includes greeting customers, resolving issues, and delivering curbside orders with care. Your attention to detail, teamwork, and commitment to operational excellence contribute to customer satisfaction and store performance. Colleagues prepare for the day by reviewing goals, learning about products and promotions, and getting the store ready for success. Work may include receiving merchandise, tagging items, organizing the stockroom, greeting and assisting customers, fulfilling orders, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues share loyalty program benefits, complete orders, organize the stockroom, and help set up the team for the next day. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.
Requirements
- Flexible availability to work days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain an orderly stockroom.
- Pick, pack, retrieve, and deliver customer orders, including curbside orders.
- Monitor alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
- Support efficient stockroom and sales floor operations, including recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and assisting with merchandise moves.
- Greet customers, listen to their needs, resolve issues, and provide helpful service during store visits and curbside pickups.
- Share loyalty program benefits and help customers complete their shopping experience.
- Complete orders and organize the stockroom at the end of the day to prepare the team for the next day.
- Collaborate with teammates and contribute to sales goals and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
