Fuel Reserved Lot Attendant

TravelCenters of America•Knoxville, TN

About The Position

The Fuel Reserved Lot Attendant assists professional drivers who use the Reserve-It parking program with arrival, parking, and general information. The role also helps maintain a pleasant customer environment by keeping the parking lot and, when not assisting with Reserve-It functions, the fuel island clean. The attendant follows the customer service sequence in the Operations Manuals, prioritizes work according to customer and management needs, follows safety guidelines, and reports potentially unsafe situations. The position requires strong communication and rapport with management and coworkers, along with a positive, team-oriented approach to customer service. Other job-related duties may be assigned. The employee may work outdoors in all seasons and may occasionally be exposed to fumes, particles, moving mechanical parts, vibration, loud noise, dirt, dust, grime, grease, oil, gas, and concentrated cleaning solutions. Physical demands include regular talking and hearing; occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive use of the legs, and lifting up to 50 pounds or moving heavy objects. The position requires close, distance, color, peripheral, and depth vision, depth perception, and the ability to adjust focus. Duties are performed with or without reasonable accommodation.

Requirements

  • Good verbal communication skills.
  • Cash handling skills.
  • Ability to work flexible hours, including nights, weekends, and some holidays.
  • Valid driver's license.
  • Ability to perform the stated physical demands, including occasionally lifting up to 50 pounds or moving heavy objects, with or without reasonable accommodation.

Nice To Haves

  • A great work ethic and positive attitude.
  • Works well with others and is excited to be part of the team.

Responsibilities

  • Assist professional drivers using the Reserve-It parking program with arrival, parking, and general information.
  • Maintain parking lot cleanliness and maintain fuel island cleanliness when not assisting with Reserve-It functions.
  • Follow the proper customer service sequence outlined in the Operations Manuals.
  • Prioritize work according to customer and management needs.
  • Follow safety guidelines and report potentially unsafe situations caused by employees or customers.
  • Establish strong communication and rapport with the management team and coworkers.
  • Perform other job-related duties as assigned.

Benefits

  • Medical, dental, vision, and life insurance.
  • 401(k) with a company match.
  • Vacation and paid holidays.
  • Tuition reimbursement.
  • On-site meal discounts.
  • Discounts on technology, travel, food, and fuel.
  • Opportunity for growth and advancement.
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