Fuel Quality Administration Coordinator

Foster Fuels•Brookneal, VA

39d•$40,000 - $70,000

About The Position

The Fuel Quality Administration Coordinator provides administrative support for daily office operations, including data entry, appointment scheduling, records management, workflow coordination, and communication among service teams. The role requires professionalism, courtesy, job-related knowledge, and a strong commitment to customer service, safety, reliability, and accountability. The coordinator supports fuel testing and fuel polishing schedules, service work-order documentation, laboratory-result compilation, service-report preparation, customer data tracking, and inventory control for service-related supplies and materials. The role also performs approved Mission Critical division tasks and other related administrative duties as assigned. The position is based in an office environment where work commonly involves phone calls and computer-related customer service tasks. Customer inquiries may fluctuate with demand and can affect office-hour requirements. The listed salary range is $40,000 to $70,000 annually, depending on experience.

Requirements

High school diploma or equivalent.
At least one year of previous customer service experience in a corporate environment.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Clear and effective verbal and written communication skills.
Effective problem-solving skills.
Ability to collaborate with a team and share responsibility for achieving goals.
Flexibility and accountability in a changing environment.
Ability to multitask in a fast-paced environment while maintaining attention to detail and analytical skills.

Responsibilities

Accurately enter and review service work orders to support timely and complete documentation.
Compile laboratory analysis results and prepare service reports in accordance with established procedures.
Assist in developing and coordinating fuel testing and fuel polishing schedules.
Communicate with customers and sales teams about scheduling activities and completed service reports.
Maintain, analyze, and update customer data spreadsheets for accurate tracking and reporting.
Support inventory control activities for service-related supplies and materials.
Communicate with sales personnel and technicians as needed regarding schedules, travel support, and work-recording systems.
Perform approved Mission Critical division tasks and related administrative duties as assigned.

Benefits

Medical, dental, vision, life, disability, accident, critical illness, and hospital indemnity coverage.
Three medical plan options, two of which are free to the employee; preventative care and prescription drugs are covered at 100% under all plans.
Medical Flexible Spending Account and Dependent Care Flexible Spending Account.
$10,000 employer-paid life insurance.
Employee Assistance Program.
401(k) match: Foster Fuels matches half of the employee contribution up to 6%.
Paid time off.
Seven paid holidays, a floating holiday, and a Volunteer Time Off day.
Annual discretionary market-based and performance raises.
Annual discretionary bonuses.
Paid parental leave.
Annual credit to the company swag store, depending on position.
Educational assistance program.
Employee and dependent scholarship opportunities.
Employee pricing on appliances, service, propane, and heating oil.
Foster Gives Program.
Referral bonuses.
Gym and fitness reimbursement up to $100 annually.