Fuel Clerk 649

Kroger•Lake Orion, MI

About The Position

The Fuel Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The position supports the day-to-day functions of Fuel operations and directs and supervises department functions, duties, and activities. The Fuel Clerk helps achieve department sales and profit goals, monitors quality assurance standards, and encourages associates to deliver excellent customer service in keeping with the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

Previous fuel experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates, communicate company and job-specific information, and encourage teamwork toward company and store goals.
Develop schedules to manage customer volume during operating hours.
Train and develop associates, participate in performance appraisals, and train associates on inventory, stocking, and Computer Assisted Ordering.
Follow guidelines for restricted-sale items and comply with local, state, and federal laws and company policies.
Welcome customers, answer questions about Fuel Center products, assist with issues at fuel stations, and maintain a positive attitude.
Develop and implement a department business plan, execute sales promotions with store management, and monitor department expenses.
Assist store management with budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Plan, organize, maintain, and supervise inventory processes; manage fuel deliveries and document fuel inventory.
Process fuel, merchandise, and lottery sales accurately and promptly.
Follow Fuel Center opening and closing procedures and perform cashier duties, including managing registers and tills, ringing sales, processing tenders, and completing money drops.
Follow safety procedures, identify unsafe conditions, and notify store management.
Maintain required state, local, and company compliance reports and logs; complete incident and security reports.
Clean up spills and complete Fuel Spill Reports; maintain knowledge of emergency contacts and procedures.
Report safety risks, issues, and illegal activity, including robbery, theft, and fraud.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of repairs.
Clean and maintain the kiosk, equipment, fuel dispensers, trash receptacles, customer surfaces, and the parking area outside the kiosk.
Perform the essential functions of the position with or without reasonable accommodation.