Fuel Center Clerk

Kroger•Forest, VA

11d

About The Position

The Fuel Center Clerk assists customers, operates the cash register, and maintains the fuel center's neatness and cleanliness. The role includes pumping gas, recovering stock and displays, completing inspections and reports, and maintaining compliance documentation. The clerk demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety while providing customer support, including direct interaction with minors, individuals with special needs, and older adults. The position requires working cooperatively in a fast-paced and sometimes stressful environment, following directions, and seeking assistance as needed. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Familiarity with industry or technical terms and processes.
Ability to work in a fast-paced environment.
Ability to work without direct supervision.
Ability to work cooperatively in a high-paced and sometimes stressful environment.
Ability to manage conflict reasonably, cooperatively, and without confrontation.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any related experience.
Knowledge of company policies, procedures, and organizational structure.

Responsibilities

Model Customer 1st behavior and deliver or encourage excellent customer service.
Pump gas.
Complete daily tours and inspections.
Fill out incident and security reports.
Clean up fuel spills and complete Fuel Spill Reports.
Recover displays and maintain department cleanliness.
Perform cashier functions.
Answer telephones.
Comply with corporate policies, safety guidelines, and standards.
Promote and follow company initiatives.
Maintain knowledge of emergency plans, numbers, and procedures.
Act honestly and with integrity when handling customer and business information.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.