Fuel Center/Clerk

Kroger•Pickerington, OH

About The Position

The Fuel Center/Clerk assists customers, operates the cash register, and maintains the neatness and cleanliness of the fuel center. The role includes pumping gas, conducting daily tours and inspections, recovering stock and displays, and completing incident, security, and fuel spill reports. The employee must follow company policies, safety guidelines, emergency procedures, and compliance requirements while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position requires delivering excellent customer service, working cooperatively in a fast-paced and sometimes stressful environment, and handling conflict in a reasonable, nonconfrontational, and cooperative manner. The employee provides support through direct interaction with minors, individuals with special needs, and older adults, and must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

  • Familiarity with industry or technical terms and processes.
  • Ability to work in a fast-paced environment.
  • Ability to work without direct supervision.
  • Ability to work cooperatively in a fast-paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

  • Any related experience.
  • Knowledge of company policies, procedures, and organizational structure.

Responsibilities

  • Model Customer 1st behavior and deliver excellent customer service; encourage other associates to do the same.
  • Pump gas.
  • Complete daily tours and inspections.
  • Fill out incident and security reports.
  • Clean up fuel spills and complete Fuel Spill Reports.
  • Recover displays and maintain department cleanliness.
  • Perform cashier functions.
  • Answer telephones.
  • Comply with corporate policies and safety guidelines and standards.
  • Promote and follow company initiatives.
  • Maintain knowledge of emergency plans, numbers, and procedures.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
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