Fuel Assistance Program (FAP) Manager
About The Position
The Fuel Assistance Program (FAP) Manager oversees the day-to-day operations and management of the Fuel Assistance Program within the Energy Department. The role supports program planning, implementation, monitoring, and fiscal reporting, as well as office operations at the administrative office and local centers. Duties include supporting application and certification processes, interacting with participants and vendors, maintaining recordkeeping systems, gathering program statistics for funding requests and reports, and coordinating information and paperwork among participants, Area Center staff, and other agency programs. The FAP Manager works with the agency Fiscal Department to understand and apply fiscal policies and procedures related to FAP; maintains knowledge of federal, state, and agency policies and procedures; and shares program information and procedure updates from DOE with intake staff, certifiers, and program assistants. The role also assists the Program Director with department communications and other tasks, prepares required statistical and other reports, helps certify and process FAP/EAP applications, and coordinates services with fuel vendors and other stakeholders. The position is based at the Concord Administrative Office and is scheduled for 37.5 hours per week.
Requirements
- Associate’s degree in human services, business administration, or a related field; the education requirement may be substituted with related education and additional human services experience, as determined by the Director of Energy & Area Resource Centers.
- Three years of prior related experience, including supervisory experience.
- Strong knowledge of Microsoft Office Suite applications.
- Excellent verbal and written communication skills.
- Ability to multitask in a busy office environment.
- Successful completion of a criminal record check.
- Reliable transportation and a valid driver’s license; some travel within the community may be necessary.
Responsibilities
- Support planning, implementation, monitoring, and fiscal reporting for the Fuel Assistance Program.
- Provide operational management support for administrative and local-center office functions, including applications, certifications, participant and vendor inquiries, and recordkeeping.
- Collect program data and statistics for funding requests and reports.
- Coordinate paperwork and information flow among participants, Area Center staff, and other agency programs.
- Work with the agency Fiscal Department to understand fiscal policies and procedures related to FAP.
- Maintain knowledge of federal, state, and agency policies and procedures and share DOE-directed program information, modifications, and procedure manual information with intake staff, certifiers, and program assistants.
- Assist the Program Director with department communications and other tasks as needed.
- Prepare required FAP statistical and other reports.
- Assist with certification and processing of incoming FAP/EAP applications.
- Work with fuel vendors and other stakeholders to coordinate FAP services.
Benefits
- Health, dental, and vision insurance.
- Up to four weeks of paid time off in the first year.
- Employer-paid disability and life insurance.
- Up to a 5% employer retirement match after one year of employment.
- Paid family leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
