FAP Specialist III

AFS Logistics•Shreveport, LA

About The Position

The FAP Specialist III examines client invoices and audits billed charges against the applicable contracts, quotes, and client directives in effect at the time of shipment. The role identifies errors, system anomalies, and inaccuracies to help improve the accuracy and capabilities of AFS’s rate engine. The Specialist also upholds AFS’s core values of Ethics, Engagement, and Excellence. The position audits carrier invoices, interprets freight contracts, researches rates and tariff information, and supports accurate rating profiles and client billing. It works closely with clients, carriers, Rates Analysts, Contract Entry teams, Customer Service, EDI, Account Managers, and other departments to resolve issues, implement new clients and rates, and maintain client procedures and profiles.

Requirements

High school diploma or GED required.
Ability to work in Microsoft Outlook, Word, and Excel.
Advanced computer skills, including MS Office, SQL, and other programming languages.
Ability to multitask and work with minimal supervision.
Detail-oriented, highly organized, and able to manage multiple priorities while delivering assignments on time.
Strong problem-solving skills and high accuracy.
Good verbal and written communication skills, including the ability to present information and respond to questions from managers, clients, or customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret extensive technical instructions and work with abstract and concrete variables.
Demonstrated ability to work in a team and with a diverse internal and external audience.
Strong reading comprehension, language interpretation, and research skills for contract-versus-invoice analysis.
Ability to apply common-sense understanding to written and verbal instructions.
Ability to train employees and explain policies and procedures clearly and concisely.
Ability to perform basic math functions to audit invoice charges.

Nice To Haves

College degree preferred.
Previous auditing experience preferred.

Responsibilities

Audit client bills and carrier freight invoices for pricing, services, classification, accessories, contract compliance, payment accuracy, and original rating.
Resolve balance dues received by carriers and investigate invoice rating issues, including reviewing probills and live invoices.
Maintain client information sheets, audit folders, client profiles, rating information, and client Standard Operating Procedures (SOPs).
Verify that OLA is loaded correctly to the client discount and review applicable accessories and pricing.
Interpret contracts and client directives; obtain contract updates and clarification to support accurate billing and audits.
Communicate audit results and rating issues verbally and in writing to clients, carriers, management, and relevant departments.
Collaborate with Rates Analysts on contract interpretation and rate profile changes, and provide contract facts and client needs for updates or upgrades.
Coordinate with Customer Service and EDI regarding carrier data and issues affecting successful system rating.
Research carrier websites for tariffs, guidelines, accessorials, fuel information, and other elements needed for comparison or analysis.
Monitor the New Contracts email box and oversee the Jira ticketing process for new rates; read contracts, gather required information, and generate contract-entry status reports as needed.
Image and assign carrier contracts to clients using Powergrid/Tariff Admin; create monthly billing spreadsheets based on contract-load information; monitor open contracts and follow up with Contract Entry Specialists.
Order new tariffs based on contract needs and work with Contract Entry teams, clients, and Account Managers to resolve missing information and open questions.
Maintain and add SCACs as needed and link rating profiles using Client Maintenance.
Convert contractual language into sequel code, enter and test code in rating profiles before production, and assist with language development to automate invoice rating as contracts change.
Create and maintain rating profiles for new and existing clients, including during client implementation, and troubleshoot ratings to ensure invoices follow contract terms.
Participate in conference calls, communicate with clients and carriers to streamline processes, and work collaboratively across departments to meet client goals.
Assist analysts and auditors with assigned work and aid new-client implementation through client rate setup and tailored profiles.
Train other employees and explain policies and procedures clearly.