FAP Specialist III

AFS Logistics•Shreveport, LA

About The Position

The FAP Specialist III audits client and carrier freight invoices for accurate pricing, services, classification, and compliance with applicable contracts, quotes, and client directives. The role identifies billing errors, system anomalies, and inaccuracies, and helps improve the rate engine’s ability to process carrier invoices and contractual requirements accurately. The specialist interprets freight contracts, translates contractual language into SQL code, maintains and tests rating profiles, and monitors invoices to troubleshoot rating issues. The position also supports contract administration and client implementations: obtaining and organizing contracts, coordinating new-rate requests through Jira, maintaining client and rating information, creating reports and billing spreadsheets, and collaborating with clients, carriers, Account Managers, Rates Analysts, Contract Entry teams, Customer Service, EDI, and other departments. The role is expected to uphold the company’s core values of Ethics, Engagement, and Excellence.

Requirements

High school diploma or GED required.
Ability to work in Microsoft Outlook, Word, and Excel.
Advanced computer skills, including MS Office, SQL, and other programming languages.
Ability to multitask and work with minimal supervision.
Strong attention to detail, accuracy, organization, and problem-solving skills.
Good verbal and written communication skills, including the ability to present information and respond to questions from managers, clients, or customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret varied technical instructions and work with abstract and concrete variables.
Demonstrated ability to work as part of a team and with a diverse internal and external audience.
Ability to manage multiple priorities and deliver assignments on time.
Strong reading and comprehension skills, including advanced language interpretation and research skills for contract-versus-invoice analysis.
Ability to apply common-sense understanding to written and verbal instructions.
Ability to train employees and clearly explain policies and procedures.
Ability to perform basic math functions needed to audit invoice charges.

Nice To Haves

College degree preferred.
Previous auditing experience preferred.

Responsibilities

Audit client bills and carrier freight invoices for accuracy of pricing, services, classification, payment, and original rating.
Resolve balance dues received by carriers.
Maintain client information sheets, audit folders, and client profiles; update rating information as needed.
Review invoices to confirm applicable accessorials and correct pricing, and verify OLA is loaded correctly to the client discount.
Interpret contract language and requirements; obtain contract updates, clarification, and client directives for accurate billing and audits.
Communicate audit results and rating issues in writing and verbally to clients, carriers, management, and related departments.
Build working relationships with client personnel and collaborate with Rates Analysts on contract interpretation and rate-profile application.
Provide contract facts and client needs to Rates Analysts for necessary changes or upgrades.
Collaborate with Customer Service and EDI on carrier data and issues that prevent successful system rating.
Research carrier websites for tariff content, guidelines, accessorials, fuel, and other information needed for comparison or analysis.
Monitor the New Contracts email box and oversee the Jira ticketing process for new rates.
Image and assign carrier contracts to clients using Powergrid/Tariff Admin.
Create monthly billing spreadsheets from contract-load information.
Monitor open contracts and follow up with Contract Entry Specialists about status.
Order new tariffs based on contract needs and generate reports on contract-entry status as needed.
Read and interpret contracts to identify information needed for Jira tickets; coordinate with Contract Entry teams, clients, and Account Managers to resolve missing information and questions.
Maintain and add SCACs as needed, and link rating profiles using Client Maintenance.
Convert contractual language into SQL code, enter code into rating profiles, and test changes before production.
Assist with language development to support automated invoice rating as contracts change.
Monitor live invoices and review probills in Rate Review to identify and troubleshoot rating issues.
Create rating profiles for new clients and additional profiles for existing clients; support client implementation and tailor rate setups to client needs.
Communicate with clients and carriers to streamline processes and obtain updated contracts.
Participate in conference calls to resolve rating issues and collaborate across departments to meet client goals.
Assist other analysts and auditors with assigned tasks.
Create and update clients’ Standard Operating Procedures (SOPs).