FSQA Specialist

Domino's Corporate•Ann Arbor, MI

About The Position

The FSQA Specialist supports Domino's Product Quality and Technical Services programs by conducting product evaluations, sensory testing, ingredient assessments, commercialization activities, and laboratory operations. The role works with Quality Assurance, Product Development, Procurement, and suppliers to coordinate evaluations, collect and analyze data, maintain technical records, and support projects that help ensure ingredients meet food safety, quality, and brand standards. The position supports commercialization, supplier qualification, product renovation and innovation, quality improvement, equipment and process changes, ingredient changes, new product development, and food safety validation. It involves planning and carrying out evaluations and audits, analyzing results and recommending actions, maintaining specifications and project records, and managing samples and lab supplies. The specialist also maintains QA laboratory, test kitchen, and shipping and receiving areas; assists R&D with product development and sensory testing; and travels as needed to support business initiatives.

Requirements

Strong interpersonal and relationship-building skills, including the ability to interact effectively across functions, organizational levels, and constituencies.
Problem-solving and decision-making skills.
Ability to identify opportunities, set goals, work independently, and remain self-motivated.
Computer skills, including Microsoft Office, data analysis, and data management.
Ability to operate with a sense of urgency as needed.
Ability to be on call 24 hours a day and travel without extended notice.
Ability to travel approximately up to 30%.
Ability to perform at the appropriate proficiency level for the organization’s core competencies: Ensures Accountability, Collaborates, Self-Development, and Customer Focus.

Nice To Haves

Bachelor’s degree or equivalent experience and expertise in food science, food manufacturing, or the restaurant or retail business.
At least 1 year of experience in Food Safety and Quality Assurance or Product Development, preferably in the quick-service restaurant industry.
Experience conducting product evaluations, laboratory testing, sensory testing, or food manufacturing activities.

Responsibilities

Support commercialization, supplier qualification, renovation, innovation, quality improvement, equipment and process changes, ingredient changes, new product development, and food safety validation projects through evaluations, technical assessments, data collection, and coordination.
Plan, organize, schedule, set up, conduct, and report product and ingredient evaluations and audits, including related communications and database oversight.
Analyze product evaluation, ingredient performance, and ingredient quality data; identify trends, interpret results, and develop recommendations for Technical Services, Procurement, Product Development, and Quality teams.
Maintain technical records, databases, specifications, test protocols, evaluation reports, and project documentation, including reviewing and modifying specifications.
Coordinate procurement, receipt, inventory, storage, preparation, shipment, and disposal of samples used in evaluations and testing programs.
Order and maintain ingredients and packaging for the FSQA lab area.
Maintain clean, orderly, safe, and efficient QA laboratory, test kitchen, and QA shipping and receiving areas.
Provide kitchen support to the R&D team for product development activities and sensory testing.
Travel as necessary to conduct product sensory setups and support Quality Assurance, Procurement, and R&D initiatives.