FSQ Supervisor, 1st Shift

HP Hood•Agawam, MA

9d•Onsite

About The Position

The FSQ Supervisor assists with planning, coordinating, and directing the quality assurance program to ensure products meet established standards and identified goals. The role sets clear expectations for the team, coaches and develops employees, holds them accountable, and maintains effective communication within and between departments. The supervisor establishes production quality standards and procedures, supports proactive quality practices, oversees sanitation programs, and supports the facility’s Quality Management Systems. The role supervises lab technicians, maintains staff schedules, coordinates product testing and records, supports food safety and quality plans, and monitors CCPs and QCPs. It also supports regulatory reporting, troubleshooting, employee training, SOP maintenance, SQF programs and audits, and safety activities. The position serves as backup for the QA Manager and applies statistical process control methods to analyze data and evaluate processes.

Requirements

Minimum of 2–5 years of quality assurance experience in a dairy or food laboratory, or equivalent.
Strong analytical, organizational, and communication skills.
Preventive Controls Qualified Individual (PCQI) certification, or attainment of PCQI within 12 months of hire.
Mature leadership and team-building skills.
Advanced proficiency with Microsoft Office Suite.
Follow all safety procedures and wear proper PPE.

Nice To Haves

Associate degree in Dairy/Food Science or another related curriculum preferred.

Responsibilities

Establish and maintain quality standards and procedures for production.
Support development of a proactive quality culture.
Oversee facility sanitation programs to meet regulatory and corporate requirements.
Support facility Quality Management Systems programs to meet regulatory and corporate requirements.
Supervise lab technicians and maintain staff work schedules.
Obtain and maintain certifications and/or licenses for regulatory testing.
Expedite product testing in support of plant operations and promptly communicate non-compliance to appropriate managers for corrective action.
Review production-testing results and records for compliance.
Maintain food safety and food quality plans and monitor CCPs and QCPs.
File regulatory reports as needed for milk testing and record keeping.
Assist in troubleshooting quality issues and customer complaints.
Train new employees and retrain current employees in GMPs and procedures.
Maintain, modify, and create SOPs as needed.
Maintain laboratory records for regulatory, third-party, and internal QMS audits.
Maintain SQF practitioner status and support SQF by coordinating the internal audit program.
Attend safety meetings, perform safety audits, and actively support the safety team.
Serve as a backup for the QA Manager.
Apply statistical process control methodology to data analysis to evaluate current processes and process changes.
Perform additional duties and responsibilities as assigned.
Follow safety procedures, wear proper PPE, and avoid endangering oneself or other employees.