FS Banking Payments & Ops Consultant - Manager

PwC•Washington, DC

1d•$99,000 - $232,000

About The Position

At PwC, the Operations Consulting team helps clients optimize operational efficiency and effectiveness by analyzing client needs, developing operational strategies and solutions, and recommending ways to streamline processes, improve productivity, and drive business performance. As a Manager on the Operations Consulting team, you will manage and lead teams delivering consulting services in the payments industry. You will guide strategic planning and execution, promote project success, and maintain elevated standards. You will use your industry experience to mentor junior staff, identify opportunities to improve client engagements, and contribute to the firm's success. The role also calls for fostering a collaborative and innovative team environment and upholding PwC's quality expectations. PwC managers take ownership of projects, partner with team leadership on quality, timelines, and deliverables, mentor others, address conflicts and issues, and reinforce professional and technical standards, the firm's code of conduct, and independence requirements. Travel is required up to 60%.

Requirements

Bachelor's degree.
At least 5 years of experience, including at least 2 years in consulting project delivery.
Experience managing and leading teams.
Industry experience within a payment service provider, a large merchant's payments organization, or a large commercial bank.
Ability to work independently and as a team member.
Ability to work creatively and analytically in a problem-solving environment.

Nice To Haves

Master's degree in Finance or Business Studies.
Significant experience in merchant acquiring operations.
Familiarity with chargeback processing and reconciliation.
Understanding of the merchant acquiring operating model.
Experience developing payment processing vendor RFPs.
Knowledge of financial operations and exception processing.
Proficiency in data and payment systems interactions.
Proven ability to document and identify key controls.
Experience developing and presenting strategic discussions.

Responsibilities

Lead and manage teams to deliver consulting services in the payments sector.
Guide strategic planning and execution to promote project success.
Inspire and mentor junior staff to develop their skills.
Identify and capitalize on opportunities to enhance client engagements.
Maintain elevated standards and uphold the firm's quality expectations.
Utilize industry experience to drive client success.
Foster a collaborative and innovative team environment.
Contribute to the firm's overall success through proactive engagement.
Take ownership of project planning, budgeting, execution, and completion.
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
Address conflicts and issues with clients, team members, and other stakeholders, escalating where appropriate.
Uphold professional and technical standards, the firm's code of conduct, and independence requirements.