Frozen Food/Lead Clerk

Kroger•Decatur, GA

About The Position

The Frozen Food/Lead Clerk supports the day-to-day functions of Frozen Foods operations and directs and supervises department functions, duties, and activities. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes coordinating and developing associates, managing department operations and inventory, supporting sales promotions and financial reviews, and ensuring compliance with food-safety requirements and applicable laws and company guidelines. The employee must be able to perform the position’s essential functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Must be at least 18 years of age.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail experience.
Second language ability (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward company and store goals.
Establish department performance goals and empower associates to meet or exceed them.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, participate in performance appraisals, and train associates on inventory, stocking, and Computer Assisted Ordering.
Provide a welcoming customer environment by answering questions and offering product information and suggestions; maintain knowledge of department products and store layout.
Develop and implement a department business plan and create and execute sales promotions in partnership with store management.
Inform department associates about current, upcoming, and special promotions, particularly those affecting Frozen Foods; stay current on present, future, seasonal, and special ads.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions, note discrepancies, and plan, organize, and supervise inventory processes.
Schedule price changes and update shelf tags and promotional signs.
Follow food-safety regulations and guidelines, applicable laws, and company guidelines.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Maintain a safe and clean department environment and support department sales, profit, and quality-assurance goals.