FROZEN FOOD/LEAD CLERK

The Kroger Co.•Marshfield, WI

12d

About The Position

The Frozen Food Lead Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports day-to-day Frozen Foods operations, directs and supervises department functions and activities, and works to achieve sales and profit goals while monitoring quality assurance standards. The clerk supports the Customer 1st strategy and encourages associates to deliver excellent service, while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Must be at least 18 years of age.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail experience.
Second language skills in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates in their job performance and participate in performance appraisals.
Follow applicable local, state, and federal laws and company guidelines.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to customer questions and make product suggestions.
Display a positive attitude.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting Frozen Foods.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current with present, future, seasonal, and special advertisements.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.