Frozen Food/Lead Clerk

Kroger•Chicago, IL

12d

About The Position

The Frozen Food/Lead Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports day-to-day Frozen Foods operations, directs and supervises department functions, and works toward the department’s sales, profit, and quality assurance goals. The position embraces the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk helps lead department associates by communicating information, promoting teamwork, setting performance goals, scheduling to meet customer volume, and supporting training and performance appraisals. The role also contributes to business planning, promotions, budgeting, inventory, pricing, merchandising, and compliance with food safety requirements and applicable laws and company guidelines.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Must be at least 18 years of age.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail experience.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop adequate scheduling to manage customer volume throughout hours of operation.
Train and develop associates and participate in the performance appraisal process.
Adhere to local, state, and federal laws and company guidelines.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer questions, and make product suggestions.
Maintain a positive attitude.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting frozen foods.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current with present, future, seasonal, and special advertisements.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.