Frozen Food/Clerk

Kroger•Shelby Township, MI

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals while monitoring established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to provide excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves answering customer questions, recommending frozen food products, keeping product knowledge current, and informing customers about specials. It also includes checking freshness and sell-by dates, labeling and stocking merchandise, maintaining inventory, and following food safety and temperature-monitoring requirements. The clerk supports a safe store environment by following safety procedures, identifying hazards, inspecting equipment, reporting incidents and risks, and notifying management of issues. The position requires working cooperatively in a fast-paced and sometimes stressful environment, handling conflict constructively, protecting customer and business information, following directions, seeking assistance when needed, and supporting minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Help create a welcoming environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Inform customers about frozen food specials and recommend items that meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
Handle customer and business information with honesty and integrity; follow directions and seek assistance as needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.