Frozen Food/Clerk

Kroger • Irvine, CA

3d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

• Retail experience.
• A second language, spoken, read, and/or written.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
• Maintain knowledge of department products, answer questions, and make product suggestions.
• Inform customers of frozen food specials and recommend items to meet their needs.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines; maintain proper temperatures in cases and coolers and keep temperature logs.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed