Frozen Food/Clerk

Kroger•Lansing, MI

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes providing customers with information and recommendations about frozen food products, maintaining product quality and freshness, and labeling, stocking, and inventorying merchandise. The employee must follow food safety and workplace safety requirements, maintain appropriate temperatures and logs for cases and coolers, and report discrepancies, hazards, equipment issues, accidents, and illegal activity. The position requires cooperative work in a fast-paced environment and support for customers and community members, including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer product questions, and make suggestions.
Inform customers about frozen food specials and recommend items to meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.