Frozen Food/Clerk

Kroger•Prosper, TX

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves answering customer questions, providing product information and recommendations, informing customers about frozen food specials, and supporting department operations. It also includes checking product freshness, reviewing sell-by dates, labeling, stocking, and taking inventory of merchandise. Follow food safety and safety procedures, maintain required case and cooler temperatures and logs, report discrepancies or hazards, and notify management of accidents, equipment repair needs, or illegal activity. Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information honestly, and seek assistance when needed. Provide direct support to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Inform customers of frozen food specials and recommend items to meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.