Frontline Support Worker

Payukotayno James & Hudson Bay Family Services•Moose Factory, ON

10d•CA$52,016 - CA$60,654•Onsite

About The Position

The Frontline Support Worker assists Child Welfare service teams in meeting the day-to-day needs of children, youth, and families. This includes providing logistical, cultural, and caregiving support to ensure children’s safety and well-being during times of transition, crisis, or service engagement. Grounded in Omushkego values of collective caregiving and respect for children’s spirits, this role contributes to a culturally safe service environment where practical care and dignity go hand in hand.

Requirements

High school diploma or equivalent
Experience providing care or support to children, youth, or vulnerable individuals in a community setting
Reliable, flexible, and respectful with strong interpersonal and cultural sensitivity skills
Ability to maintain confidentiality, clear documentation, and good judgment
Satisfactory Criminal Record Check including Vulnerable Sector Screening
Valid Ontario Class G Driver’s License
Access to a reliable vehicle
Availability to work flexible hours, including evenings and weekends when needed
Compliance with all Agency policies, Collective Agreement, and health and safety protocols

Nice To Haves

Lived experience in caregiving, Indigenous family systems, or community-based helping roles is a strong asset.

Responsibilities

Provide direct care and supervision to children and youth receiving services, including support during appointments, visits, and transitions
Assist with practical tasks such as meal preparation, daily routines, hygiene support, and emotional reassurance
Monitor safety, comfort, and cultural connections during agency interactions
Provide safe and timely transportation of children, youth, caregivers, and family members to and from appointments, services, or placements
Accompany staff to community visits, intake meetings, or family circles to support smooth coordination
Ensure safety procedures are followed during all transportation and contact settings
Support the distribution and inventory of clothing, personal items, cultural kits, and supplies for children in care
Assist with preparing materials for visits, intakes, or team events
Maintain logs and brief reports of support activities, using agency forms or systems
Participate in team meetings, training, and seasonal gatherings
Provide flexible support across Child Welfare programs based on need and assignment
Assist with cultural and land-based events as directed by the team