LEGOLAND CA Frontline Host PT

LEGOLAND Parks•Carlsbad, CA

7d•$18•Onsite

About The Position

The Frontline Host position at LEGOLAND CA is a part-time role responsible for the timely and efficient completion of tasks in assigned operational areas. This multi-skilled role involves general business operations and guest service, with opportunities for increased responsibilities and pay increases as modules are completed and skill levels increase. The role starts with one module and progresses through a Resort Operation Model Citizen framework. Responsibilities include assisting guests at entrances, resolving ticket and membership issues, performing bag inspections, operating a point-of-sale system for ticket sales and upsells, assisting with stock loss controls, and maintaining organized stock levels. Hosts also provide memorable guest service in various venues, prepare areas for guests, and ensure safety. Specific duties may include operating rides according to Standard Operating Procedures, working in busy and high-noise environments, handling pressure situations like ride breakdowns, and promoting LEGO bricks and Merlin's culture and values. The role also involves performing opening and closing routines, ensuring workspace cleanliness, maintaining customer service standards, and managing daily maintenance, cleanliness, and security of assigned locations. Other responsibilities include operating retail locations, preparing inventory, processing POS transactions, and developing skills in areas like Ride Queue Merge Point Attendant, customer service booths, Admissions (ticket/membership needs, parking lot welcome, bag check, ticket scanning), Park Operations (Play Area Attendant, Ride Operator), and the Experience Team (show usher, LEGO building areas, costume character, escort). Elevated opportunities in specialty roles are part of the multi-skilled journey.

Requirements

Responsible for the timely and efficient completion of tasks in an assigned area of operation.
Responsible for consistently demonstrating the Merlin Values.
Performs a variety of duties related to general business operations and guest service.
Exhibits positive customer engagement.
This position is a multi-skilled role.
Completion of Modules and Performance Eligibility will result in increased responsibilities and skill level.
This progression allows for earned pay increases from level to level.
Level 1: You will start with one Module to begin your skill journey.
Assists Guests at all Resort entrances, scanning tickets and membership passes, and ensuring ease of access for Guests in wheelchairs and/ or strollers.
Liaison with Leadership Team and Guest Services Team to resolve ticket and membership errors.
Perform manual inspections of all bags, backpacks, purses, coolers, etc. entering the Resort.
Operates computerized point of sale system. Handles credit card transactions. Ensures thorough understanding of all aspects of the system and associated procedures.
Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures.
Ensures stock levels are maintained and that all areas are kept in a well-organized manner.
Responsible for selling Resort tickets and memberships via our Accesso POS system.
Provide memorable guest service while engaging with guests as you support guest flow and capacity in assigned venue or show.
Prepare venues or building experiences for guest visitation – restocking brick, cleanliness upkeep and safety checks.
Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals.
Work effectively in busy environments with high noise levels.
Work effectively under pressure in situations such as ride breakdowns or upset guests.
Maintain a high level of focus to ensure safe operation.
Comfortable speaking to guests both one-on-one and in groups using a public address system.
Responsible for promoting and demonstrating LEGO bricks and Merlin’s SOPs, culture and core values through words and actions.
Performs opening and closing routines as defined by the operating procedures.
Ensures cleanliness in all aspects of workspaces.
Maintain Merlin customer service standards by assisting guests and questions.
Responsible for assigned locations’ daily maintenance, cleanliness and security.
Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure.
Responsible for the operation of assigned RETAIL locations. Performs a variety of duties related to sale of merchandise items including preparing inventory for sale, POS transactions, maintaining retail locations, and ensuring positive guest service to park visitors.
Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations.
Working in ADMISSIONS is all about providing our guests with an awesome first and last impression. Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate.
Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned.
Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets. You’ll play a key support role and responsibilities will range from show usher, helping guests at LEGO building areas and taking on the key role of a costume character or escort.
Deliver a dynamic customer service experience by assisting guests in a variety of specialty roles & enhancing the experience for our guests at every opportunity!
Ensure all Health, Safety & Security measures are in line with the Group Policy (HS001).
Follow all Company measures to ensure own safety and the safety of others.
Ensure risk assessments are signed off, safe working procedures are in place and being followed for all work activities.
Performs other duties as assigned.
Must be willing to work flexible hours, including evenings and weekends to support park operations.
Attendance is a mandatory function of this job.
Ability to sit for sustained periods of time to attend on-site meetings, perform paperwork activities.
Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
Finger dexterity sufficient to complete paperwork activities and to use a computer.
Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
Hearing sufficient to communicate with individuals in person and by telephone.
Sitting - Occasionally (1 - 33%)
Standing - Constantly (67 - 100%)
Walking - Constantly (67 - 100%)
Bending - Frequently (34 - 66%)
Twisting - Frequently (34 - 66%)
Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%)
Wrist Deviation (Side to Side) - Frequently (34 - 66%)
Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%)
Reaching - Frequently (34 - 66%)
Grasping - Simple: < 50 pounds
Manual Dexterity/Strength - Gross motor, light - moderate strength
Manual Dexterity/Strength - Fine motor, light - moderate strength
Lifting, Pulling and Pushing - Frequency of Activity by Weight Category
Lifts & Carries Up to 10 pounds - Constantly (67 - 100%)
Lifts & Carries 11 - 24 pounds - Constantly (67 - 100%)
Lifts & Carries 25 - 34 pounds - Constantly (67 - 100%)
Lifts & Carries 35 - 50 pounds - Occasionally (1 - 33%)
Lifts & Carries 51 - 74 pounds - Occasionally (1 - 33%)
Lifts Overhead Up to 10 pounds - None (0%)
Lifts Overhead 11 - 24 pounds - None (0%)
Lifts Overhead 25 - 34 pounds - None (0%)
Lifts Overhead 35 - 50 pounds - None (0%)
Lifts Overhead 51 - 74 pounds - None (0%)
Pulling Up to 10 pounds - Frequently (34 - 66%)
Pulling 11 - 24 pounds - Frequently (34 - 66%)
Pulling 25 - 34 pounds - Occasionally (1 - 33%)
Pushing Up to 10 pounds - Frequently (34 - 66%)
Pushing 11 - 24 pounds - Frequently (34 - 66%)
Pushing 25 - 34 pounds - Occasionally (1 - 33%)
Temperature Between 16 and 95 degrees
Crawl Space/Cramped Postion - Exposed 1 - 3 hour per day
Close eye work (small figures) - Applicable
Color discrimination - Applicable
Minimal color discrimination - Not Applicable
Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%)
Normal color discrimination - Applicable
Other: Depth perception, distance vision, ability to focus - Applicable
Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) - Applicable
Provide at least 1 weekend day (Saturday or Sunday)
Plus 1 additional partial day (any other day of the week) - availability must be withing normal operating hours
Provide at least 3 full days of availability
At least 1 day must be a weekend (Saturday or Sunday)
During Out-of-School Periods (Holidays, Summer, Breaks etc.) All MCs must provide 3 full days of availability, with at least 1 day being a weekend (Saturday or Sunday)

Nice To Haves

Preferred experience in a commercial or Theme Park environment.
Guest service experience preferred.
Experience on a Point of Sale unit is preferred.
High school graduate or General Education Degree (or equivalent education and experience) is preferred.

Responsibilities

Assists Guests at all Resort entrances, scanning tickets and membership passes, and ensuring ease of access for Guests in wheelchairs and/ or strollers.
Liaison with Leadership Team and Guest Services Team to resolve ticket and membership errors.
Perform manual inspections of all bags, backpacks, purses, coolers, etc. entering the Resort.
Operates computerized point of sale system. Handles credit card transactions. Ensures thorough understanding of all aspects of the system and associated procedures. Provides upsell opportunities.
Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures.
Ensures stock levels are maintained and that all areas are kept in a well-organized manner.
Responsible for selling Resort tickets and memberships via our Accesso POS system.
Provide memorable guest service while engaging with guests as you support guest flow and capacity in assigned venue or show.
Prepare venues or building experiences for guest visitation – restocking brick, cleanliness upkeep and safety checks.
Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals.
Work effectively in busy environments with high noise levels.
Work effectively under pressure in situations such as ride breakdowns or upset guests.
Maintain a high level of focus to ensure safe operation.
Comfortable speaking to guests both one-on-one and in groups using a public address system.
Responsible for promoting and demonstrating LEGO bricks and Merlin’s SOPs, culture and core values through words and actions.
Performs opening and closing routines as defined by the operating procedures.
Ensures cleanliness in all aspects of workspaces.
Maintain Merlin customer service standards by assisting guests and questions.
Responsible for assigned locations’ daily maintenance, cleanliness and security.
Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure.
Responsible for the operation of assigned RETAIL locations. Performs a variety of duties related to sale of merchandise items including preparing inventory for sale, POS transactions, maintaining retail locations, and ensuring positive guest service to park visitors.
Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations.
Working in ADMISSIONS is all about providing our guests with an awesome first and last impression. Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate.
Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned.
Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets. You’ll play a key support role and responsibilities will range from show usher, helping guests at LEGO building areas and taking on the key role of a costume character or escort.
Deliver a dynamic customer service experience by assisting guests in a variety of specialty roles & enhancing the experience for our guests at every opportunity!
Ensure all Health, Safety & Security measures are in line with the Group Policy (HS001).
Follow all Company measures to ensure own safety and the safety of others.
Ensure risk assessments are signed off, safe working procedures are in place and being followed for all work activities.
Performs other duties as assigned.
Must be willing to work flexible hours, including evenings and weekends to support park operations.
Attendance is a mandatory function of this job.

Benefits

Excellent health care options (medical, dental, and vision that encourage preventative care).
Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
Merlin Magic Pass for friends and family to enjoy the parks & attractions.
Recognition Programs and Rewards.
401(k) program with company match.
Tuition reimbursement programs.
Numerous learning and advancement opportunities.

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