Frontline Capability Lead

Securitas•Charlotte, NC

2d•Remote

About The Position

This role develops and maintains the standards, frameworks, and learning solutions that enhance officer and supervisor effectiveness while ensuring consistent, scalable capability development aligned with business priorities. The role serves as the enterprise subject matter expert for frontline capability and enables execution through regional and operational teams while supporting national or multi-regional client specific facilitation needs as required.

Requirements

Develops and maintains standards, frameworks, and learning solutions.
Enhances officer and supervisor effectiveness.
Ensures consistent, scalable capability development aligned with business priorities.
Serves as enterprise subject matter expert for frontline capability.
Enables execution through regional and operational teams.
Supports national or multi-regional client specific facilitation needs.
Designs and maintains enterprise programs, playbooks, facilitator guides, learning pathways, and digital assets.
Owns enterprise design standards, learning architecture, and development frameworks.
Owns design standards for GCA and multi-regional client specific frontline development.
Enables scalable delivery through regional and operational teams.
Provides facilitation support for GCA, and multi-regional client specific frontline programs.
Ensures frontline capability strategies support retention, client experience, workforce readiness, and operational performance.
Governs the lifecycle of frontline content.
Establishes quality assurance and measurement processes to evaluate program effectiveness, monitor field impact, and drive continuous improvement.

Responsibilities

Design and maintain enterprise programs, playbooks, facilitator guides, learning pathways, and digital assets aligned to frontline capability.
Own enterprise design standards, learning architecture, and development frameworks for frontline and first line leader capability, including instructor led, virtual, blended, GCA / multi-regional client specific, and regulatory training solutions.
Own the design standards for GCA and multi-regional client specific frontline development to ensure alignment with enterprise capability expectations.
Enable scalable delivery through regional and operational teams while providing facilitation support for GCA, and multi-regional client specific frontline programs as needed.
Ensure frontline capability strategies support retention, client experience, workforce readiness, and operational performance.
Govern the lifecycle of frontline content in partnership with Digital Learning, including creation, maintenance, and retirement.
Establish quality assurance and measurement processes to evaluate program effectiveness, monitor field impact, and drive continuous improvement using performance data, client feedback, and operational insights.