Front Services Supervisor - MGM National Harbor

MGM Resorts International • Harbor, OR

1d • $42,500 - $58,500 • Onsite

About The Position

The Front Services Supervisor will set the stage for guest experience with a welcoming smile and service. You will manage a team of limo drivers and dispatchers who are responsible for providing guests transportation services. You will ensure that trips are being assigned and fulfilled efficiently and be the point of contact for property departments. By understanding the guests' unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Requirements

• Must be at least 21 years of age
• Must have a high school diploma or GED
• At least 2 years of prior relevant experience
• Prior supervisory experience within the hospitality industry or transportation/valet

Responsibilities

• Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property
• Manage the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes
• Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
• Schedule employees using staffing parameters that account for guest volumes and demand patterns
• Maintain and evaluate service standards based on completeness and timeliness
• Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
• Partner with Valet operations to ensure a smooth flow of the arrival and departure process
• Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Healthcare, financial, and time off benefits (for eligible employees)
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• medical, dental, vision, life insurance, 401(k) plans, and time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED