Front Parts Counter Representative

Penske Automotive Group • Orlando, FL

1d • Onsite

About The Position

Lexus of Orlando, a Penske Automotive Group dealership, is seeking an experienced Front Parts Counter Representative to join their team. This role is essential for delivering extraordinary customer experiences by providing direct assistance to retail and wholesale customers, as well as service department technicians, to sell necessary parts and accessories in a timely fashion. Penske Automotive Group (PAG) is a Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For" and proudly named to Glassdoor's Best Places to Work. PAG strives to create a positive and challenging workplace that promotes excellence and achievement, aiming to deliver the very best experience possible to its customers. They are looking for dedicated and motivated professionals who share this passion.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Excellent customer service skills.
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including, but not limited to, hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.
• Ability to ensure use of proper safety equipment.
• Computer proficiency.
• Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization.
• High school diploma or the equivalent.
• One year related experience or equivalent combination of education and experience.
• Valid Driver's License.

Nice To Haves

• Associate's degree (A. A.) or equivalent.
• Two years related experience and/or training; or equivalent combination of education and experience.
• Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
• ASE Certification.
• i-Car Certification.
• Specific manufacturer's certification.

Responsibilities

• Provide direct assistance with retail and wholesale customers.
• Provide direct assistance to service department technicians to sell the needed parts and accessories in a timely fashion.
• Ensure customers have a world class buying experience at every step along the journey.
• Provide an unparalleled level of expertise as an integral member of the parts department focusing on customer satisfaction while ensuring profitability.
• Connect with customers about their parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Benefits

• Comprehensive benefits program, including health care options (medical, dental and vision).
• 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees