Front Office WCP

PRIMARY CARE PARTNERS INC•Grand Junction, CO

1d•$16 - $19•Onsite

About The Position

The Front Office position at Western Colorado Pediatrics is responsible for greeting and assisting patients by phone and electronic correspondence, scheduling appointments, and keeping patient information up to date while providing excellent customer service. The position requires travel between Grand Junction and Fruita locations and includes front-desk admit and dismissal tasks, patient communication, records maintenance, and administrative support.

Requirements

One to three years of experience in an office setting and familiarity with general office procedures.
High school diploma.
Dependable, organized, and detail-oriented.
Excellent customer service, good phone skills, and a pleasant phone voice.
Strong computer skills and the ability to multitask in a fast-paced environment and perform under pressure.
Ability to remain calm and handle difficult situations effectively.
Ability to work independently, use good judgment, and recognize, interpret, and evaluate situations and their urgency.

Responsibilities

Schedule, cancel, and reschedule appointments by phone or electronic correspondence, including follow-up appointments.
Manage electronic worklists, patient task bins, portal messages, and day-to-day appointment template edits.
Promote and assist patients with pre-visit and online scheduling tools.
Answer most incoming calls and make outbound calls, gathering information and routing calls appropriately.
Explain patient overview information, financial responsibility, and payments expected at the time of service.
Create and maintain patient records; verify and update demographics and insurance information.
Notify patients of appointment changes by form letter or phone call.
Prepare and mail paperwork to new patients and for physicals; add new patient accounts.
Clean up lists of patients seen infrequently and fax documents and forms appropriately.
Support dismissal and admission duties as needed.
Collect copayments, payments, and past-due amounts; confirm copayments and amounts due on Phreesia.
Print or send clinical summaries to patients through the portal and complete post-visit paperwork, including HIPAA forms and records releases.
Manage the assigned change drawer.
For admission tasks, print encounter sheets and send them to the correct wing, add exam forms as appropriate, and gather and enter identification and insurance information in the practice management system.
Educate patients and assist them with PRE CHECK IN when needed.
Manage the paperwork and sample pickup area and facilitate getting newborn and immunocompromised patients to the back.
Help resolve patient issues at the admission desk.
Enter no-shows, cancellations, and rescheduled appointments.