Front Office Team Member
About The Position
We are pleased to announce a wonderful opportunity for a Front Desk Team Member. This position involves assisting guests with check-in and check-out procedures, as well as throughout their entire stay. You will work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow. Handling all financial matters, including credit card and cash transactions, securely, accurately, and with the utmost integrity is crucial. A key aspect of this role is anticipating guests’ needs and going out of your way to maximize their experience. You will also work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests. This property is managed by OTO Development, an industry-leading hotel development and management company that partners with strong brands in hospitality, owning and operating a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO Development has been honored as Developer of the Year by major brand partners multiple times and has earned accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.
Requirements
- You love working with people and will go above and beyond for each guests’ needs
- You work well with others and enjoying working and being part of a team
- You have excellent and professional verbal and written communication skills
- You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
Responsibilities
- Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
- Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
- Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
- Anticipate guests’ needs and go out of your way to maximize the guest experience
- Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
Benefits
- medical insurance options
- dental and vision insurance
- 401k with company match
- company provided life insurance
- tuition assistance
- paid time off
- paid holiday time
- travel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
