Front Office Support / Scheduling & Referrals

Fanno Creek•Portland, OR

7d•$18 - $24•Onsite

About The Position

This position is 50% Patient Scheduling and 50% Referral Coordination. The role involves assisting patients with forms, collecting and verifying demographic and insurance information, scheduling and rescheduling appointments, and answering patient inquiries regarding registration, insurance, and scheduling. The position also handles voice mail distribution, communicates general clinic information, and provides coverage for other front desk staff during breaks or busy periods. Additionally, it includes processing outside and diagnostic referrals, obtaining prior authorizations for imaging, faxing orders, and scheduling in-house imaging appointments. The role requires using office chat systems for internal communication, cross-training with other front office employees for backup, and performing other assigned duties.

Requirements

Ability to utilize multi-line phone and other communication systems/procedures in a high-volume clinic setting.
Knowledge of medical office operations, patient scheduling, referral coordination, triaging patient, doctor, and hospital calls.
Able to demonstrate skills in using a computer, practice management, and patient scheduling system(s), MS office applications.
Accurate use of grammar, spelling, and punctuation.
Able to examine documents for accuracy and completeness.
Ability to communicate clearly and answer the telephone in a pleasant and helpful manner.
Ability to read, understand, and follow oral and written instructions.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to effectively handle challenging or stressful situations.
Ability to establish and maintain effective working relationships with patients, coworkers, and the public.
Understands and supports HIPAA privacy practices. Maintains strictest confidentiality.
High school diploma or equivalent required.
Minimum of 1 year experience in health care support role required, primary care preferred.

Responsibilities

Assists patients with completing appropriate clinic forms.
Collects and verifies patient demographic and insurance information over the phone prior to appointments.
Schedules & reschedules clinic appointments for patients as needed.
Answers incoming calls from patients regarding registration issues, insurance coverage, and scheduling of appointments.
Monitors and distributes voice mails throughout each day and handles scheduling questions from patients, clinic providers, and other staff.
Communicates general clinic information as needed.
Covers or assists other front desk staff for breaks, lunch, or during heavy patient check-in and/or call times.
Processes orders for outside referrals and diagnostic referrals according to physician instruction(s) and documents in the patient record.
Obtains prior authorizations for diagnostic imaging when necessary.
Faxes orders to imaging facility.
Notifies patient of where the orders were sent and gives patient the info to schedule.
Obtains prior authorizations for in-house imaging as needed.
Schedules patients for in-house imaging (mammography, ultrasound).
Uses office chat system to communicate with other staff members and departments according to procedure.
Cross-trains with other front office employees to provide back-up when needed.
Performs other duties as assigned.