Receptionist / Front Office Support

MJ Frick Company•Nashville, TN

2d•Onsite

About The Position

MJ Frick Company is looking for a friendly, dependable, and organized Receptionist to join our growing HVAC & Plumbing team. Our receptionist is often the first voice our customers hear and the first face they see — so we’re looking for someone who enjoys helping people, communicates professionally, stays organized, and can keep things moving in a busy office environment. This role involves answering phones, greeting visitors, providing administrative support, and ensuring a professional front office appearance. The ideal candidate is detail-oriented, a quick learner, and possesses excellent customer service skills.

Requirements

Excellent phone etiquette and customer service skills
Friendly, professional, and confident communication
Dependable attendance and strong work ethic
Strong attention to detail and organizational skills
Comfortable working with computers, email, and basic office software
Ability to learn new systems and processes quickly
Ability to multitask in a fast-paced environment
Positive attitude and willingness to help wherever needed

Nice To Haves

Previous receptionist, customer service, or administrative experience is a plus

Responsibilities

Answer and direct incoming phone calls professionally and efficiently
Greet customers, vendors, applicants, and visitors
Take accurate messages and route calls to the appropriate team member
Assist customers with basic questions and help direct their needs
Support our dispatch, service, accounting, and management teams
Enter and update customer information accurately
Assist with filing, scanning, emails, paperwork, and general office organization
Help maintain a clean, welcoming, and professional front office
Handle multiple tasks while staying calm, friendly, and organized
Provide additional administrative support as needed