Front Office Supervisor - PM Shift
About The Position
The Renaissance Seattle is seeking a Front Office Supervisor for the PM Shift. This role is for an individual who is curious, brings their personal style to every interaction, and has a warm way with people. The Renaissance Seattle encourages exploration and discovery, offering a unique and adventurous environment. This position offers opportunities for career growth within the company, with support for those aspiring to roles like Front Office Manager, Director of Rooms, or General Manager. The R.C. Hedreen Company, the management company, is a leading hotel developer in Seattle with a history of building and managing various hotel brands. They operate with a "no red tape" approach as ownership is also the management company and value employee longevity. The Renaissance Seattle is the 4th largest hotel in Seattle with 557 rooms and extensive meeting space, known for its stable operation and multiple onsite food and beverage outlets.
Requirements
- High school diploma or GED
- 1 year experience in the guest services, front desk, or related professional area
- Must be able to write, type and verbally communicate clearly and proficiently in English, and while utilizing phone and computer systems
- Proficient computer skills
- Ability to de-escalate dynamic situations
- Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
Responsibilities
- Assist staff with expediting problem payments (e.g., problems processing credit card)
- Follow up on guest-related issues
- Process all guest check-ins, and processing all payment types such as room charges, cash, debit, or credit cards
- Anticipate sold-out situations and obtain satisfactory alternative accommodations
- Block rooms in the system and identify designated requirements
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Count bank at the beginning and end of shift
- Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
- Anticipate and address guests’ service needs in a professional, positive manner
- Assist Valet Parking operation during peak periods
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds with or without assistance
- Address guests' service needs in a professional, positive, and timely manner.
- Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems as-needed
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Assist management in counseling/mentoring hourly employees on work related concerns and issues to ensure satisfaction and productivity
- Assist management in preparing work schedules of hourly employees as-needed
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties
- Accept and record wake-up call requests and deliver to appropriate department
- Protect the privacy and security of guests and coworkers
- Maintain confidentiality of proprietary materials and information
Benefits
- Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
- Free Short-Term Disability (up to $750/week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
- Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
- Paytient Healthcare Spending
- 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
- Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
- Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
- Free Employee Assistance Program (EAP)
- Travel Assistance Program
- Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
- Discounted parking in hotel garage ($7/day or $140 monthly pass)
- 50% subsidy for public transportation expenses
- Referral program of $250 per successfully referred new hire
- Complimentary cafeteria meals
- Monthly employee appreciation events
- Employee Exercise Room
- Community Service Events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
