Front Office Supervisor

Fontainebleau Las Vegas•Las Vegas, NV

1d•Onsite

About The Position

The Front Office Supervisor works closely with the Manager of Front Office to oversee the daily operations of the front desk, ensuring exceptional guest experiences and smooth check-in and check-out processes. The Supervisor plays a vital role in handling guest inquiries and collaborating with other hotel departments to maintain high service standards and guest satisfaction.

Requirements

Must be at least 21 years of age.
Bachelor’s Degree in business, Hospitality, Hotel, or related field and/or equivalent combination of education and experience
Minimum of one (1) year of experience in Front Desk, VIP Services, or Casino Services for a large-scale, luxury resort
Minimum of six (6) months of supervisory/management experience in Front Desk or Guest Services
Proficient with HMS
Knowledge of Front Desk operations in a high-volume luxury hotel, gaming preferred
Highly motivated and energetic personality with a strong commitment to excellence in hospitality
Ability to maintain composure when working in busy and stressful situations
Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment
Ability to maintain the confidentiality of sensitive guest and company information
Proficient in Microsoft application tools, including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
Knowledge of all aspects of hotel operations, including revenue optimization, resort services, and back-of-house operations
Extensive technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart rooms, etc.)
Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
Demonstrated ability in maintaining consistent, high-quality service levels
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

gaming preferred

Responsibilities

Supervise the front desk, providing guidance, coaching, and support to ensure high-quality service delivery
Supervise the check-in and check-out processes, ensuring efficiency, accuracy, and adherence to the hotel's policies and procedures
Handle guest inquiries, requests, and complaints, striving to resolve issues promptly and to the guest's satisfaction
Coordinate with the reservations team to manage room inventory, handle room allocations, and maximize room revenue
Ensure a welcoming and efficient reception for all guests, visitors, and vendors
Supervise cash handling procedures, including the processing of guest payments, room deposits, and billing adjustments
Assist in training front office staff on service standards, guest relations, and hotel policies to maintain a knowledgeable and service-oriented team
Supervise front office shifts and ensure smooth handovers between shifts to maintain continuous guest service
Collaborate with other hotel departments, such as housekeeping, concierge, and maintenance, to address guest needs and maintain efficient operations
Conduct regular inspections of front office areas, ensuring cleanliness, organization, and adherence to brand standards
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary