Front Office Supervisor

Loews Hotels•New Orleans, LA

5d•Onsite

About The Position

Loews New Orleans Hotel offers careers in the city’s Warehouse District, where culture, comfort and hospitality come together. Team members help create upscale guest experiences in a prime location near the energy, charm and character of the Big Easy. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Ability to stand for long periods of time required.
Ability to work weekends, evening, holidays as necessary/required.

Nice To Haves

Minimum of two years guest service experience in hotel hospitality preferred.
Minimum one-year guest service leadership role preferred.
Experience with previous Property Management System, preferred Opera System.
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

Responsibilities

Manage daily operations of the Front Office Team.
Responsible for leading and delivering exceptional guest experience.
Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.
Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.
Oversee room allocations based on guest preferences and coordinate with housekeeping.
Implement training programs while mentoring staff to foster professional growth.
Serve as the primary contact for internal and external inquiries.
Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
Prepare performance reports for management on operational effectiveness and guest feedback.
Collaborate on initiatives to promote hotel services and enhance operational efficiency.
Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
Perform additional duties as assigned.