Front Office Supervisor

Spire Hospitality•Park Ridge, NJ

12d•Onsite

About The Position

The Marriott Park Ridge is seeking a Front Office Supervisor to join their positive and talented team. The Marriott Park Ridge is a newly PR social with a full-service restaurant, and exceptional amenities designed to create memorable guest experiences. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at their hotels and resorts across the country. They ensure employees have the support, tools and opportunities they need to get the job done, grow as an individual, and excel in their hospitality career. In this role, you will warmly welcome guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the guest services Team to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Requirements

Excellent customer service skills
Ability to communicate effectively
Ability to multitask in a dynamic environment
Training new team members

Responsibilities

Promote exceptional customer service by setting a positive example and consistently providing guests with outstanding service and courtesy
Respond promptly and effectively to guest questions and requests
Foster strong working relationships within Guest Services and with other departments by communicating effectively
Optimize the guest check-in and checkout process to ensure seamless and accurate experiences
Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery