Front Office Supervisor, Neurosurgery, 8a-4:30p

UofL Health•Louisville, KY

1d•Onsite

About The Position

Manages and supervises the staff at the front desk and scheduling area. Works with all providers regarding scheduling issues and/or conflicts. About UofL Health: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Requirements

High School Diploma or GED/Equivalent (required)
Four years of medical office experience or two-year associates degree and at least 2 years medical office experience (required)
Initiative, communicator, and problem solver
Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely and accurate information
Proactive - anticipates and plans for problems before they arise
Organized – manages time effectively, keeps tasks appropriately prioritized
Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to desired outcome
Emotional Intelligence – ability to not take issues personally, see the big picture in emotionally charged situations, and respond in a mature, professional, and composed manner
Quality – is able to perform work in a neat, efficient and well-coordinated, well-communicated manner with a high degree of accuracy and professionalism
Communicates effectively in both verbal and written formats
Critically thinks through complex patient situations, process improvements, evidence-based practice
Assists others in developing clinical reasoning skills
Basic computer skills such as Microsoft Word and Excel, experience with electronic medical record, EPIC is preferred

Nice To Haves

Three years of supervisory experience (preferred)
Certified Basic Life Support (preferred)

Responsibilities

Supervises front desk receptionist and scheduling staff (may oversee referral specialist and/or medical assistants, if applicable)
Works with practice leadership and clinical staff to ensure that clinical schedules are maximized for cost productivity, while maintaining quality service to patients
Enters physician schedules into EPIC and create templates, as needed
Liaison with agencies external to the department for scheduling functions, if applicable
Communicates with third party billing agent when issues with authorization require changes to schedules, if applicable
Works with practice manager to facilitate training of new hire and other training initiatives
Complies with HIPAA privacy and security requirements to maintain confidentiality at all time
Maintains compliance with all company policies, procedures and standards of conduct
Performs other duties as assigned
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community