Front Office Supervisor

Embassy Suites Phoenix Downtown North • Phoenix, AZ

1h

About The Position

The Front Office Supervisor supports the hotel's daily front desk operations and helps ensure exceptional service and smooth check-in and check-out experiences. The role guides and trains front desk staff, helps manage schedules and shift coverage, oversees front desk agents, manages guest reservations, and addresses guest concerns. The supervisor reports to the Front Office Manager and contributes to a welcoming, efficient front office environment.

Requirements

• At least 2 years of hotel experience.
• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Warm, professional demeanor that reflects HVMG’s Culture of Excellence.

Responsibilities

• Ensure guests have a seamless and enjoyable experience.
• Supervise front desk agents.
• Manage guest reservations.
• Address guest concerns.
• Assist in training and guiding front desk staff.
• Help manage scheduling and shift coverage.

Benefits

• Career growth opportunities across the nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Exclusive hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed