Front Desk Supervisor - Aloft: Milwaukee, WI
About The Position
Midas Hospitality is seeking a Front Office Supervisor to join their team at the Aloft hotel. This position will supervise front desk staff and run all aspects of the front desk and office. The role is responsible for the efficient and professional running of the front desk, ensuring smooth check-in and check-out of all guests through properly handling guest accounts. The supervisor will plan and conduct staff meetings, audit all desk work for accuracy and consistency, and coach and counsel staff when appropriate. This role also involves responsible for shift coverage when short-handed or due to staff absences, including the night auditor shift, and determining the weekly schedule.
Requirements
- At least one year of experience as a front desk agent
- One year experience in a supervisory role
Responsibilities
- Responsible for the efficient and professional running of the front desk.
- Ensure smooth check-in and check-out of all guests through properly handling guest accounts.
- Plan and conduct staff meetings on a regular basis.
- Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate.
- Responsible for shift coverage when short-handed or due to staff absences, including night auditor shift.
- Determine weekly schedule.
Benefits
- Growth and development tools and access to learning
- Robust PTO policies
- Medical/Dental/Vision Coverage
- 401k matching
- Employee Assistance Program
- Discounted products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
