Front Desk Agent for Aloft Hotel
About The Position
Midas Hospitality is seeking a dynamic Front Desk Agent to join their team at the Aloft Hotel in St. Louis, MO. This position is responsible for assisting arriving, departing, and in-house guests, as well as handling telephone inquiries regarding reservations, hotel information, and guest concerns. Midas Hospitality is a people-first organization that operates over 40 hotels across 14 states, focusing on select-service and extended-stay properties for brands like Marriott, Hilton, and IHG. They emphasize growth opportunities and benefits for employees with a strong work ethic and a desire to serve others.
Requirements
- Experience in a customer service industry is required.
Nice To Haves
- Previous experience as a Front Desk Agent is preferred.
Responsibilities
- Greets, registers, and assigns rooms to guests.
- Issues room key and gives directions.
- Sorts incoming mail and faxes for guests.
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests' accounts.
- Computes bill, collects payment, and makes change for guests.
- Makes, confirms, and cancels reservations.
Benefits
- Growth and development tools and access to learning
- Robust PTO policies
- Medical/Dental/Vision Coverage
- 401k matching
- Employee Assistance Program
- Discounted products and services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
