Front Office Supervisor

Property Management•Austin, TX

7d•Onsite

About The Position

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to standards operating procedures. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. In charge of Front Office schedule and ensure proper coverage of hotel demand. Supervise Front Office Market inventory and ensure appropriate stock level of market supplies.

Requirements

Supervision of team members
Ensuring efficient and smooth operations
Providing accurate and timely information and services to guests
Adherence to standard operating procedures
Training, directing work, resolving issues, coaching, and counseling team members
Resolving customer issues, complaints, and problems efficiently
Building strong relationships and liaising with other departments
Controlling cash transactions and managing a personal bank
Managing Front Office schedule and ensuring proper coverage
Supervising Front Office Market inventory and ensuring appropriate stock levels

Responsibilities

Supervise guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Be in charge of Front Office schedule and ensure proper coverage of hotel demand.
Supervise Front Office Market inventory and ensure appropriate stock level of market supplies.