Front Office Supervisor

Property Management•Livonia, MI

8d•Onsite

About The Position

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to standards operating procedures. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc. Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

Requirements

Supervision of guest services team members
Ensuring efficient and smooth operations
Producing excellent feedback and guest satisfaction
Responding professionally and courteously to guests
Providing accurate and timely information and services
Supervising daily shift processes
Ensuring adherence to standard operating procedures
Training front desk team members
Directing the work of front desk team members
Resolving issues/problems for front desk team members
Coaching front desk team members
Counseling front desk team members
Resolving customer issues, complaints, and problems quickly and efficiently
Maintaining a high level of customer satisfaction and quality service
Building strong relationships with other departments
Liaising with other departments (especially housekeeping, reservations)
Controlling cash transactions at the front desk
Maintaining complete responsibility for personal bank as specified by hotel bank agreement policy

Responsibilities

Supervise guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.