Front Office Supervisor

Hacienda Del Sol Resort•Tucson, AZ

9d•Onsite

About The Position

The Front Desk Supervisor oversees the daily operations of the resort front desk, ensuring smooth check-in and check-out processes, responsive guest service, and a welcoming guest experience. This position assists with guest inquiries and concerns, coordinates reservations, resolves issues, and supports the front desk team through training and guidance while ensuring established policies and procedures are followed.

Requirements

Previous experience and knowledge working with hotel systems preferred
Strong leadership and supervisory abilities
Excellent customer service and communication skills
Possess strong problem-solving and multitasking skills
Ability to work in a fast-paced environment
Ability to stand for long periods of time
Basic knowledge of computers and computer systems

Responsibilities

Train and develop front desk staff on proper procedures, guest service standards, and property management systems
Assign tasks and manage staff schedules to ensure adequate shift coverage
Monitor staff performance, provide feedback, and address performance concerns as needed
Provide ongoing coaching and support to front desk staff
Greet guests upon arrival, provide a warm welcome, and assist with the check-in process
Handle guest inquiries, requests, and complaints promptly and professionally
Provide accurate information regarding resort amenities, local attractions, and available services
Manage guest reservations, including confirming details and updating the property management system
Ensure a smooth check-out process, including processing payments and final billing
Maintain the cleanliness, organization, and professional appearance of the front desk area
Oversee cash-handling procedures to ensure accuracy and compliance with company policies
Manage front desk communications, including phone calls, messages, and guest inquiries
Ensure compliance with resort policies, procedures, and safety regulations
Collaborate with other departments to coordinate guest needs and resolve issues efficiently