2026

United Indian Health Se• Crescent City, CA, US, CA

7d•Onsite

About The Position

This position involves training, supervising, and coordinating the activities of Front Office Assistants (FOAs) in a designated county. The role implements UIHS and Medical Department Policy and Procedures under the direction of the Clinic Manager. The Front Office Supervisor is responsible for the daily functioning of Medical Clinic support staff, assisting in the analysis of client flow to improve efficiency and client care, and ensuring a professional, organized, and clean working environment. The role also includes managing inventory, ordering office supplies, and overseeing GSA vehicles and client medications at outlying sites. A commitment to providing culturally sensitive services to American Indians is essential.

Requirements

High School diploma or equivalent.
At least three (3) years medical front office assistant experience.
Proficient computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Must be able to learn an Electronic Health Records (EHR) system.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to communicate verbally and in writing.
Demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians.
Four (4) years of experience as a Front Office Assistant in a clinic setting or equivalent (Level II).
Four (4) years of clinical supervisory experience (Level II).
Basic Medical Assistant (MA) training (Level II).
Basic client registration training (Level II).

Nice To Haves

At least two (2) years’ experience in a supervisory position (Level I).
Experience with electronic health records preferred.

Responsibilities

Understands and complies with HIPAA and other regulations concerning client confidentiality.
Greets clients in a courteous and friendly manner, demonstrating strong customer service skills.
Addresses client complaints and de-escalates client and employee interactions.
Assists with site review preparation.
Responsible for site orientation and training of staff, evaluating progress through skills checklists and feedback.
Responsible for completing annual employee evaluations and competency lists.
Monitors daily functioning of Medical Clinic support staff.
Assists in analysis of client flow to improve efficiency and client care.
Communicates with Medical Assistant Supervisor, Nurse Supervisor, Lab Manager, Clinic Manager, and front office staff to coordinate schedule changes with staffing needs and procedure scheduling.
Enters scheduling templates into the electronic health system.
Runs reports.
Scans, enters, and distributes client records.
Sorts and distributes incoming mail.
Codes and submits invoices to the appropriate person.
Facilitates open communication between Front office operations and other staff.
Investigates and resolves complaints concerning FOAs.
Inspects front office areas and adjacent lobbies for cleanliness and organization.
Ensures all fliers and client information is up to date.
Updates clinical licensure board.
Assists with monthly Safety Meetings as needed.
Assists in implementation of OSHA regulations and trainings.
Reviews scheduling reports for completeness and provides feedback and education to staff.
Performs daily Front Office Assistant duties as needed.
Assists Clinic Manager in preparing for inspections and required department reviews.
Maintains a professional, organized, and clean working environment by following organizational policies, guidelines, and safety standards.
Assists in development of departmental policy, procedures, and quality improvement activities within the clinic as directed.
Responsible for managing inventory and ordering of office supplies.
Oversight of GSA vehicles and client medications at outlying sites.
Communicates emergent situations to appropriate staff or authorities.
Calls codes when appropriate.
Notifies Clinic Manager to any provider schedule changes.
Willing to learn more about the American Indian culture and attend at least one Cultural Presentation/Training per year.
Willing to work with American Indian/Alaska Native people and demonstrate cultural awareness and humility.
Willing to deliver services in a culturally responsive manner.
Adheres to accreditation and compliance standards/guidelines.
Directly supervises FOA staff in daily operations.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsible for discipline, following UIHS procedure and positive acknowledgement of staff.
Carries out medical clinic coordination and day-to-day operations of medical clinic in cooperation with Medical Assistant Supervisor, Clinical Nurse Supervisor, and Clinic Manager.
Responsibilities include interviewing, hiring and training of Front Office staff.
Assisting with planning, assigning, and directing workflow.
Providing performance evaluations, rewarding, and disciplining, addressing complaints, and resolving problems.
Develops reports within the electronic health record system and other reports as needed (Level II).
Cross-trained to perform limited Medical Assistant duties (Level II).
Cross-trained to perform limited client registration duties (Level II).