Front Office Supervisor

Tetherow Resort•Bend, OR

6h•Onsite

About The Position

Tetherow Resort has an immediate opening for a Hotel Front Office Supervisor! We are looking for an energetic, inspiring, and adventurous individual who loves to have fun while at work and enjoys going above and beyond for their team and guests. This role requires strong organizational skills, the ability to multitask in a fast-paced environment, and the capacity to work well independently and as part of a team. If you love meeting new people and making them feel welcomed, possess excellent communication and listening skills, and are proficient in Microsoft Office, we encourage you to apply.

Requirements

Minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resort.
Proficient in Microsoft Word, Outlook and Excel.
High school diploma or equivalency degree.
Available to work varying schedules; including evenings, weekends and holidays.
Open availability on nights, weekends & holidays.

Nice To Haves

2+ years of hotel/resort experience

Responsibilities

Supervise Front Desk operations during your assigned shift to a consistently high standard.
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork.
Ensure your shift team has a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
Check guests in by verifying all names of party on reservation and issue room keys.
Advise your shift team of any special events or VIP Guests in the hotel that day.
Provide guests with information on hotel policies, services, and amenities.
Coordinate with our housekeeping team to ensure room availability.
Direct guests to proper resort staff members for escort, transportation, and concierge services.
Listen and respond to guest complaints in a gracious and appropriate manner.
Review the final bill with the guest, post charges and make any necessary correction to the account.
Answer, record and process guest requests, including requests for special occasion assistance such as birthdays, anniversaries, etc.