Front Office Supervisor FT - Hilton Garden inn Perrysburg
About The Position
Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join their team. SHG is an organization whose success is rooted in its service culture, with a mission to exude hospitality, be respectful and authentic, prioritize the needs of internal and external stakeholders, and continuously strive to make a positive impact. They are passionate hoteliers eager to add like-minded people to their rapidly growing team. When joining SHG, employees become part of a team committed to an inclusive, employee-focused workplace that is invested in their development, aiming for engagement, empowerment, and career growth. Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. They are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries, with a portfolio including reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as many unique, independent, boutique, and lifestyle properties and restaurants.
Requirements
- In-depth knowledge of hotel Front Desk operations
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Ability to multi-task
- Team player
- Ability to exceed expectations of guests
Responsibilities
- Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
- Assign specific duties to staff for efficient operation of department.
- Assist in training new associates and cross-training existing associates.
- Assist in interviewing and hiring new associates for the department.
- Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
- Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
- Monitors daily status of rooms, rates, discount rates and packages.
- Maintains current list of available rooms for walk situations.
- Coordinates blocking of rooms.
- Checks printed registration cards against information on arrival report and rectifies any discrepancies.
- Ensures prompt and courteous service to guests.
- Pre-registers guests according to standards.
- Completes and monitors employee schedule.
- Monitors VIP arrivals.
- Notify Maintenance Department of any maintenance issues.
- Keeps track of rooms to ensure accurate status and readiness for check-in.
- Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
- Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
- Acts as Manager on Duty as required.
- Work nights, weekends, and holidays as necessary.
- Perform various other duties as assigned to meet business objectives
Benefits
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
