EXPERIENCED Front Office Supervisor
About The Position
Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment. At Courtyard Chevy Chase, we prioritize the well-being and professional growth of our employees. Team members benefit from a supportive environment where they can thrive and develop their careers. Join us at Courtyard Chevy Chase and be part of a team that values excellence, sustainability, and a welcoming atmosphere. Here, you can expect nothing short of the best.
Requirements
- 2+ years of front desk or guest services experience (hotel experience preferred)
- 1+ year in a supervisory or leadership role
- Strong communication and conflict resolution skills
- Familiarity with property management systems (Opera, OnQ, or similar)
- Flexibility to work evenings, weekends, and holidays
- A polished presence, professional demeanor, and guest-first attitude
- Passion for hospitality and a drive to grow
Responsibilities
- Lead the front desk team with confidence, clarity, and charisma
- Ensure smooth daily operations—from check-ins to check-outs and everything in between
- Resolve guest issues with empathy, urgency, and a solutions-first mindset
- Train, coach, and inspire team members to deliver standout service
- Monitor performance metrics and maintain brand standards
- Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
- Handle cash, billing, and system audits with precision and integrity
- Be the go-to for guests, team members, and leadership alike
- The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
- Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.
Benefits
- health insurance
- dental insurance
- vision insurance
- leaves of absence
- retirement plans
- paid time off
- hotel room discounts
- daily pay access
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
