Front Office Supervisor

Hampton Inn Manhattan/Times Square Central (OTO Development)•New York, NY

7d•$30 - $32•Onsite

About The Position

We are pleased to announce a wonderful opportunity for a Front Office Supervisor.

Must Obtain FLSD certification within first 6 months of employment.
2+ years’ experience working in a front desk/receptionist type role
You love working with people and will go above and beyond for each guests’ needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
Anticipate guests’ needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
Maintain proficient administration of the hotel's electronic reservation system
Maintain compliance with hotel safety programs and procedures, including emergency and security systems
Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner