Front Office Supervisor
About The Position
The Front Office Supervisor serves as a strategic liaison between management and staff to lead, coach, and support the Front Desk & Concierge teams. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages interdepartmental communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.
Requirements
- Previous experience in customer service
- General computer skills
- High school diploma or equivalent
- Must be at least 18 years old
Nice To Haves
- Prior supervisory experience
- Prior experience with hotel CRM, PMS, and POS software
- Valid driver’s license and approved DMV record
Responsibilities
- Direct and support daily Front Desk & Concierge operations
- Monitor staff to ensure effective task completion
- Oversee complaint resolution efforts
- Reconcile daily cash deposits
- Oversee frontline employee performance analysis
- Serve as liaison between management and front-line employees
- Assist in training and development of front-line associates
- Other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
