Front Office Supervisor

AJS Hotels•Louisville, KY

23d•Onsite

About The Position

The Galt House Hotel is seeking a Front Office Supervisor. This role is crucial for managing daily operations at the front desk of a prominent Louisville hotel, known for its central location and status as the 'official hotel' for many city attractions. The supervisor will ensure guests have a positive experience from check-in to check-out, contributing to the hotel's reputation as an iconic lifestyle destination.

Requirements

HS Diploma or equivalent required
Familiar with basic math and cash handling procedures
Possess computer skills in Word, Excel, and Outlook
Positive and professional attitude at all times
Knowledge of the greater Louisville Area
Ability to work with all levels of management
Ability to meet deadlines in fast paced environment
Flexible schedule with full availability on nights and weekends

Nice To Haves

Two or more years of experience in hospitality

Responsibilities

Make a daily reservation count of arrivals and departures to aid in the selling of rooms
Use suggestive selling techniques to upgrade room types and promote other services of the hotel
Register all incoming guest in a friendly and efficient manner
Stay up to date on room rates, packages, discounts and how to handle each
Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included
Handle complaints courteously and relay them to your manager for appropriate action
Plan, schedule, organize, coordinate and administer front office activities
Perform responsibilities of front office agent
Supervise and train front office personnel
All other duties as required