Front Office Supervisor, Days and Nights, Ambassador Hotel Wichita
About The Position
At Ambassador Hotel Wichita, Autograph Collection, we set the standard for luxury and sophistication in downtown Wichita. With 117 elegant guest rooms, our hotel is home to Siena Tuscan Steakhouse, known for its refined Italian cuisine, and an inviting, upscale ambiance. Team members at Ambassador Wichita thrive in a setting that values hospitality, guest experience, and professional development. Whether welcoming travelers or assisting with high-end events, working here means being part of a team that takes pride in delivering personalized service in a stunning, historic setting.
Requirements
- High school diploma or equivalent required.
- Previous Front Desk or Guest Services experience required.
- Experience using property management systems (PMS) and standard office applications.
- Strong leadership, communication, coaching, and interpersonal skills.
- Excellent organizational, multitasking, and problem-solving abilities.
- Ability to handle guest concerns with professionalism, empathy, and sound judgment.
- Ability to work independently while contributing to a collaborative leadership team.
- Ability to work flexible hours, including mornings, evenings, weekends, holidays, and overnight shifts based on business needs.
Nice To Haves
- Previous supervisory or team lead experience in a hotel or hospitality environment preferred.
- Luxury, boutique hotel, or upscale hospitality experience preferred.
- Bilingual English/Spanish communication skills preferred, but not required.
Responsibilities
- Leading Front Desk operations during assigned shifts while ensuring guests receive exceptional, personalized service.
- Performing all Front Desk Agent responsibilities, including guest check-in, check-out, reservations, billing, and guest communications.
- Supporting the Front Office Manager by coaching, training, onboarding, and mentoring Front Desk team members.
- Leading by example through professionalism, accountability, and a hands-on approach to guest service.
- Serving as the first point of contact for guest concerns and providing timely, thoughtful service recovery while escalating issues when appropriate.
- Coordinating shift coverage, break schedules, and daily workflow to ensure efficient Front Office operations.
- Ensuring guest amenities, welcome gifts, VIP arrivals, and special requests are delivered accurately and on time.
- Monitoring the appearance of the lobby and Front Desk to maintain a polished, welcoming, and guest-ready environment.
- Completing daily reports, operational checklists, audits, and cash-handling procedures accurately.
- Partnering with Housekeeping, Engineering, Bell Services, Food & Beverage, and other departments to create seamless guest experiences.
- Supporting Front Desk team members throughout the shift while maintaining active participation in daily operations.
- Taking pride in creating an environment where guests feel genuinely welcomed and team members feel supported.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
