Front Office Supervisor, Days and Nights, Ambassador Hotel Wichita

Coury Hospitality • Wichita, KS

4d • Onsite

About The Position

The Front Office Supervisor role is crucial in setting the tone for the guest experience at the Ambassador Hotel Wichita. This position requires a leader who can exemplify exceptional hospitality, guide their team by example, and ensure every guest interaction reflects the culture and values of Coury Hospitality. The supervisor will be responsible for leading Front Desk operations during assigned shifts, performing all Front Desk Agent duties, and supporting the Front Office Manager in team development. Key aspects of the role include providing excellent guest service, handling service recovery, coordinating daily operations, ensuring amenities are delivered, maintaining the lobby's appearance, completing reports, and collaborating with other hotel departments to create seamless guest experiences.

Requirements

• High school diploma or equivalent required.
• Previous Front Desk or Guest Services experience required.
• Experience using property management systems (PMS) and standard office applications.
• Strong leadership, communication, coaching, and interpersonal skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to handle guest concerns with professionalism, empathy, and sound judgment.
• Ability to work independently while contributing to a collaborative leadership team.
• Ability to work flexible hours, including mornings, evenings, weekends, holidays, and overnight shifts based on business needs.

Nice To Haves

• Previous supervisory or team lead experience in a hotel or hospitality environment preferred.
• Luxury, boutique hotel, or upscale hospitality experience preferred.
• Bilingual English/Spanish communication skills preferred.

Responsibilities

• Lead Front Desk operations during assigned shifts, ensuring guests receive exceptional, personalized service.
• Perform all Front Desk Agent responsibilities, including guest check-in, check-out, reservations, billing, and guest communications.
• Support the Front Office Manager by coaching, training, onboarding, and mentoring Front Desk team members.
• Lead by example through professionalism, accountability, and a hands-on approach to guest service.
• Serve as the first point of contact for guest concerns and provide timely, thoughtful service recovery, escalating issues when appropriate.
• Coordinate shift coverage, break schedules, and daily workflow to ensure efficient Front Office operations.
• Ensure guest amenities, welcome gifts, VIP arrivals, and special requests are delivered accurately and on time.
• Monitor the appearance of the lobby and Front Desk to maintain a polished, welcoming, and guest-ready environment.
• Complete daily reports, operational checklists, audits, and cash-handling procedures accurately.
• Partner with Housekeeping, Engineering, Bell Services, Food & Beverage, and other departments to create seamless guest experiences.
• Support Front Desk team members throughout the shift while maintaining active participation in daily operations.
• Create an environment where guests feel genuinely welcomed and team members feel supported.

Benefits

• Exceptional hospitality begins with exceptional leadership.
• The Front Office sets the tone for every guest experience, from arrival through departure.
• Great supervisors lead by example, support their teams, and step in wherever needed.
• Creating memorable guest experiences requires collaboration, communication, and genuine care.
• Service recovery is an opportunity to build guest loyalty through empathy, professionalism, and decisive action.
• Every interaction reflects the culture and values of Coury Hospitality.
• Leadership is about supporting your team while delivering exceptional guest experiences.
• Professionalism, integrity, and a positive attitude.
• Thrive in a fast-paced hospitality environment while maintaining attention to detail and composure.
• Communicate confidently and effectively with guests, teammates, and hotel leadership.
• Organized, dependable, and able to balance guest service with operational responsibilities.
• Enjoy coaching others and helping teammates grow through encouragement and example.
• Understand the importance of collaboration across departments to ensure every guest enjoys a seamless stay.
• Believe every guest deserves a warm welcome, personalized service, and a memorable departure.
• We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED