Front Office Supervisor - FT

EOS Hospitality • Washington, DC

3d • $22 - $24

About The Position

The Front Office Supervisor acts as the manager on duty during shift hours and supports the Front Office Manager and Director of Front Office. The role focuses on resolving guest concerns, coordinating with other hotel departments to support communication and guest satisfaction, anticipating guest needs, and maintaining departmental standards. Employees may work varying schedules—including evenings, weekends, and holidays—to reflect hotel business needs.

Requirements

• High school diploma or equivalent required.
• Ability to work a flexible schedule, including weekends and holidays as needed; varying schedules may include evenings, weekends, and holidays.
• Proficiency with computers and general office applications, including word processing, spreadsheets, and databases.
• Strong verbal and written communication skills, with the ability to interact professionally and effectively with guests, team members, and management.
• Strong leadership, decision-making, and problem-solving skills.
• Reliable transportation and consistent attendance.
• Professional appearance and demeanor consistent with hotel grooming and dress standards.
• Collaborative, dependable, self-motivated, and detail-oriented, with accountability and follow-through.
• Positive, professional attitude and genuine passion for hospitality and guest satisfaction.
• Ability to anticipate guest needs, respond thoughtfully to requests, and create opportunities to delight guests.
• Commitment to completing duties and responsibilities efficiently and in accordance with hotel policies and procedures.

Nice To Haves

• Opera experience.

Responsibilities

• Act as manager on duty and support the Front Office Manager and Director of Front Office during shift hours.
• Promptly resolve guest complaints and issues.
• Coordinate activities with other hotel departments to improve communication and guest satisfaction.
• Anticipate guest needs, adapt quickly, and multitask.
• Uphold standards of cleanliness, sanitation, safety, and conduct.
• Ensure proper communication within the department.
• Complete other duties as required.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Vision insurance
• Vacation, sick, and holiday pay
• Company basic life insurance
• Company-paid accidental death and dismemberment insurance
• Company-paid short-term disability
• Company-paid long-term disability
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED