Front Office Supervisor - Residence Inn Bend

Level5 Hospitality • Bend, OR

11h • Onsite

About The Position

The Front Office Supervisor at Residence Inn Bend plays a pivotal role in ensuring exceptional guest experiences by overseeing daily front desk operations and leading the front office team. This position is responsible for maintaining high standards of customer service, managing guest check-in and check-out processes efficiently, and resolving any guest concerns promptly and professionally. The supervisor will coordinate with other hotel departments to ensure seamless communication and operational flow, contributing to overall guest satisfaction and hotel success. Additionally, this role involves training, mentoring, and motivating front office staff to uphold company policies and deliver outstanding service. Ultimately, the Front Office Supervisor ensures that every guest interaction reflects the Residence Inn brand’s commitment to comfort, convenience, and hospitality excellence.

Requirements

• High school diploma or equivalent.
• Previous experience in a front office or guest service role within the hospitality industry.
• Strong customer service skills with the ability to handle guest concerns effectively.
• Basic computer proficiency, including experience with property management systems (PMS).
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong interpersonal and communication skills daily to interact effectively with guests and team members, ensuring a welcoming and professional atmosphere.
• Leadership and team management skills are essential for training staff, delegating tasks, and maintaining high morale and productivity.
• Proficiency with property management systems and reservation software enables accurate handling of bookings, billing, and reporting.
• Problem-solving skills are frequently applied to resolve guest issues promptly and maintain satisfaction.
• Organizational skills help manage scheduling, shift coverage, and coordination with other hotel departments to ensure smooth operations.

Nice To Haves

• Associate’s or Bachelor’s degree in Hospitality Management or related field.
• Experience supervising or leading a front office team in a hotel environment.
• Familiarity with Marriott’s brand standards and property management software.
• Strong organizational and multitasking abilities.
• Conflict resolution and problem-solving skills.

Responsibilities

• Supervise and support front desk staff to deliver efficient and courteous service during all shifts.
• Manage guest check-in and check-out procedures, ensuring accuracy and timeliness.
• Handle guest inquiries, requests, and complaints with professionalism and a solution-oriented approach.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
• Train new front office employees and provide ongoing coaching to enhance team performance.
• Monitor daily front office operations, including cash handling, reservations, and reporting.
• Ensure compliance with hotel policies, safety standards, and brand guidelines.
• Assist in scheduling and staffing to maintain adequate coverage during peak and off-peak hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED